Sent in for online quote. I was sent an email request asking if I would call, I was told me that the sales rep was unavailable. I asked that when they become available to call me that I was not busy or hurried. I was told then that the Rep was at the doctors office and would not be available. They wanted my vehicle information for trade and would send a quote on the truck I was interested in. Day 2 no quote email asked if I had everything I needed. I replied "I haven't received anything from you yet. " no reply.
Great dealership, the salesman Chad did all he could to find the right vehicle for me.
Worst experience, Kevin Carter Sales Manager wouldn't be any help after he sold you the vehicle. When I went in the financial office to get my vehicle financed Paul in the Financial Department, changed my price on things several times after I decided not to finance with who they wanted me too. Then I had a few Warranty questions and attempted to contact Kevin Carter the Sales Manager and my Salesman Allen about the warranty questions. After a week of waiting still no customer service or phone calls back. Once Kevin Carter has your sale they don't care about the customer anymore.
Used car department don't inspect or clean cars before delivering out of state. Asked if check engine light was on when it left they said no computer said it was on 3500 miles. They told me every vehicle under 100k comes with lifetime power train warranty that wasn't true. Probably because vehicle had no inspection!
Very helpful staff. They took great care of us
Woody Folsom Ford is a US Car Dealer based in Baxley, Georgia. Woody Folsom Ford is located at 1633 Golden Isles W, Baxley, GA 31513, USA.
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